Hey Sam Youth Texting Services Coordinator (Part-Time)

• **Important note: Please submit copies of your resume and cover letter to be considered for this position. ***

Job Summary:

Hey Sam is a dedicated peer-to-peer texting service for youth. Designed for and staffed by young people,
Hey Sam gives youth the opportunity to reach peers if they are struggling, need someone to talk to, or
need support.

The Youth Text Services Coordinator's role is to ensure 24/7 coverage on the helpline responding to Hey
Sam text messages during their assigned shift. The coordinator will provide emotional support to texters
through Samaritans' model of Befriending to assist the organization in fulfilling the mission of serving
those who are isolated, alone, and suicidal through compassionate and non-judgmental listening.

Essential Functions:
• Takes Hey Sam crisis text from those who are seeking emotional support including those who may

be at risk of suicide
• Adheres to performance measures in attending to text volume
• Responsible for submitting conversation reports after each conversation
• Participates in staff meetings and supervision, schedule permitting

Requirements and Qualifications: • Previous work as a volunteer preferred • Knowledge of the field of suicide and suicide prevention • Experience working on a crisis helpline a plus • Ability to be empathetic and engage in active, non-judgmental listening with our users • Ability to work with sensitive and confidential information • Must be able to display good, sound judgment • Must possess strong communication skills • Ability to resolve conflicts appropriately • Ability to work independently and collaboratively to maximize teamwork across the organization • Must be at least 18 Years Old

Physical Requirements: • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts

on the helpline after hire
• Flexibility in meeting demands and remaining positive during interactions is essential
• Other responsibilities as assigned by supervisor

STARTING SALARY & BENEFITS:
• Starts at $24 per hour
• Direct deposit payroll

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Disclaimer: During the course of the interview, we may inquire about sensitive topics, including the applicant's connection to suicide. We approach these questions with the

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