Customer Service Associate (Remote Role)
Employer Industry: Financial Services
- Why Consider This Job Opportunity...
- Salary range from $39,400 to $58,500, with potential for yearly bonuses
- Comprehensive benefits package including medical, dental, vision, life insurance, and retirement plans
- Opportunities for career advancement and professional development
- Fully remote position with flexible work arrangements
- Supportive work environment that values diversity and inclusion
- Access to tuition assistance for further education and industry designations
- What To Expect (Job Responsibilities)
- Provide information to policyholders, beneficiaries, and family members regarding insurance products
- Receive, evaluate, and respond to customer inquiries, ensuring a high level of service
- Utilize computerized systems for tracking customer interactions and managing inquiries
- Promote alternative products and services based on customer needs
- Handle calls and transactions independently while escalating issues as necessary
- What Is Required (Qualifications)
- 1-3 years of customer service experience with strong transaction processing skills
- Ability to learn and retain technical information quickly
- Excellent oral and written communication skills
- Proven dependability and reliability in attendance
- Strong organizational and prioritization skills
- How To Stand Out (Preferred Qualifications)
- College degree or equivalent business/military experience
- Strong people skills with a customer-centric mindset
- Proven self-motivation and active listening abilities
- Experience in a fast-paced service center environment
- Familiarity with window-based applications and internet navigation
#FinancialServices #CustomerService #RemoteWork #CareerGrowth #InsuranceIndustry
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