Sales Administration Analyst - CuraScript By Evernorth - Hybrid - Lake Mary, FL
About the position
The Sales Administration Analyst at CuraScript by Evernorth plays a crucial role in supporting sales teams and ensuring customer satisfaction. This position involves applying professional knowledge to resolve customer issues, manage databases, and provide guidance to junior team members. The analyst serves as a primary contact for major customers and collaborates with various internal departments to address complex customer conflicts and enhance service standards.
Responsibilities
Perform and facilitate administrative duties as a primary contact for Sales teams/dept through account support and issue resolution.
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Independently resolve escalated, complex customer conflicts including product, order placement, eligibility, standing orders, contract administration, credit requests, and returns.
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Effectively communicate with customers and sales reps, proactively documenting and triaging requests; identifying and clarifying supportive needs while working toward solutions.
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Assist with new employee training as well as ongoing training for existing reps as Primary SME.
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Effectively collaborate with internal departments to resolve customer issues, including Sales, Credit, Contracts, Accounting, and Shipping Services departments.
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Multi-task between several issues with the ability to prioritize requests to maximize customer satisfaction.
Requirements
High School diploma or equivalent is required, some college preferred.
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3+ years relevant business experience.
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At least one year of CSD Customer Service escalation support, help desk, application support, and other front end support position experience.
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Senior or escalated role experience is preferred.
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Advanced PC skills including Microsoft Office suites, SharePoint, Business Objects, Internet, email, and web/ecomm platform support.
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Extensive knowledge of CSD products and services is a must.
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Intermediate knowledge of ecommerce platforms, customer-facing ordering, and windows-based applications.
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Experience training and coaching others.
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Excellent phone presentation and communication skills.
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Demonstrated ability to handle challenging customers in a professional manner.
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Willingness to work a flexible task list.
Nice-to-haves
Benefits
Smoking cessation program
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