Inside Sales Representative Needed for Lead Follow-Up and Closing - Contract to Hire

Description:

We are seeking a results-driven Inside Sales Representative to follow up on existing leads and close sales for our growing plumbing company. These are warm leads from customers we’ve already worked with, and your goal will be to re-engage, address their questions or objections, and finalize deals.

The ideal candidate is organized, proactive, and skilled at building rapport with customers. You’ll have access to all the tools and resources you need, including our Slack workspace for seamless communication and collaboration with the team.

Responsibilities:

• Reconnect with customers who have received quotes or prior services to close sales.

• Follow up on warm leads via phone, email, or messaging, addressing concerns and providing additional information to help customers make decisions.

• Use Slack for team communication and to access any resources, documents, or updates needed to finalize deals.

• Schedule follow-up calls or coordinate with field technicians if additional appointments are required.

• Update and track all interactions, progress, and sales outcomes in our CRM (e.g., ServiceTitan).

• Provide feedback to leadership on customer trends or objections to improve sales processes.

• Collaborate with the team to refine and optimize follow-up strategies.

Skills & Qualifications:

• Proven experience in inside sales, account management, or customer success.

• Strong communication skills, both written and verbal, with the ability to connect with customers over the phone and via email.

• Proficiency in Slack for communication and collaboration.

• Highly organized and detail-oriented with excellent follow-up habits.

• Self-motivated, results-driven, and comfortable working independently.

• Familiarity with CRM systems (e.g., ServiceTitan, Salesforce) is a plus.

• Experience in the plumbing, HVAC, or home services industry is helpful but not required.

Scope & Hours:

This is a remote freelance role requiring approximately 15–20 hours per week, with potential for increased hours based on performance.

Compensation:

• Commissions based on experience and profitability of sold work.

Why Work with Us?

We provide warm leads, structured processes, and all the tools you need (Slack, CRM, and resources) to succeed. You’ll have the flexibility to manage your workflow while making a direct impact on the growth of our company. We value teamwork, clear communication, and results-driven individuals who take ownership of their work.

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