[Work From Home] Remote Call Center Agent
Join a team that's making a tangible difference. We're seeking a Remote Call Center Agent! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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About the positionThe Remote Call Center Agent position at ACD Connect is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates.
Responsibilities
 Answer incoming calls and respond to customer emails
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 Maintain a friendly and professional tone on all calls and interactions with customers
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 Manage and resolve customer complaints
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 Input customer donations into the computer system
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 Identify and escalate issues to supervisors
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 Provide client service information to customers
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 Research required information using available resources
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 Research, identify, and resolve customer complaints/issues using applicable software
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 Route calls to appropriate resources
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 Document all call information according to standard operating procedures
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 Recognize, document, and alert the management team of trends in customer calls
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 Follow up on customer calls where necessary
Requirements
 Bilingual strongly preferred
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 Excellent interpersonal skills and the ability to organize simultaneous tasks
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 Must be able to type a minimum of 30 WPM
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 Proven ability to work as a member of a team
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 Windows PC required (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
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 Windows 10 or newer
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 16GB of RAM on your PC
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 Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
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 Private work at home environment free from interruption and distraction
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 USB Headset
Nice-to-haves
Benefits
 Personal Accident Insurance
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 Retirement plan with employer matching after 6 months of continued employment
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 Cell phone and Internet stipends paid monthly Apply Job!
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Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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