Join Today: Remote WFH Full Time Customer Service Representative
An excellent opportunity has arisen for a Remote WFH Full Time Customer Service Representative! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Benefits
 Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k, IRA)
 Life Insurance (Basic, Voluntary & AD&D)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Short Term & Long Term Disability
 Family Leave (Maternity, Paternity)
 Training & Development
 Work From Home
 Wellness Resources
 Stock Option Plan Apply Job!
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Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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