Immediate Hiring: Guest Service Agent
Are you ready to drive results and define an industry? Join us as a Guest Service Agent! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.
Â
Â
About the positionThe Guest Service Agent at Hilton Orlando Buena Vista Palace plays a crucial role in delivering outstanding guest service and ensuring financial profitability for the hotel. This position involves greeting and registering guests, checking them out, and creating memorable experiences for visitors at this family-friendly property connected to Disney Springs®.
Responsibilities
 Greet guests and complete the registration process, including inputting and retrieving information from the computer.
,
 Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing payments.
,
 Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
,
 Use up-selling techniques to promote hotel services and maximize room occupancy.
,
 Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
,
 Field guest complaints and negotiate solutions for guest satisfaction.
Requirements
 Previous hotel front desk experience at a comparable property size.
,
 Passion for customer care and creating memorable guest experiences.
,
 Ability to work flexible shifts, primarily PM shifts.
Nice-to-haves
 Experience with point-of-sale systems.
,
 Knowledge of local attractions and amenities.
Benefits
 Go Hilton travel program: 100 nights of discounted travel.
,
 Access to pay through DailyPay.
,
 Employee stock purchase program (ESPP) with a 15% discount.
,
 Maternity and parental leave, including 12 weeks of paid leave for birthing parents.
,
 Debt-Free Education through partnership with Guild Education.
,
 Flexible shifts and days off.
,
 Comprehensive Health Insurance coverage, including Telemedicine.
,
 Mental health resources including free counseling through the Employee Assistance Program.
,
 Best-in-Class Paid Time Off (PTO).
,
 401K plan with company match. Apply Job!
Â
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply To This Job