[FULL TIME Remote] Customer Experience Specialist - Work from
An exciting opportunity awaits for a talented Customer Experience Specialist - Work From Home! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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DescriptionTeleperformance is a global, digital business services company delivering advanced, digitally powered services to help the worldÂs best brands streamline their business. With over 500,000 inspired individuals speaking more than 300 languages, we have a global scale paired with local presence, allowing us to be a force of good in our communities, clients, and the environment. As a... Customer Experience Specialist, you will be the key contributor in responding to various customer inquiries, working in a collaborative environment where every day brings new challenges.
Company Culture and Environment
At Teleperformance, we value a balanced high-tech and high-touch approach. We strive to make peopleÂs lives simpler, faster, and safer, encouraging our employees to grow and challenge themselves. The culture promotes inclusivity and support, ensuring that every employee feels valued.
Career Growth and Development Opportunities
Teleperformance encourages growth from within, with many employees advancing from entry-level positions to higher roles, showcasing a commitment to employee development. The environment is designed to enable individuals to discover their potential and pursue diverse career paths.
Detailed Benefits and Perks
 Paid Training
 Competitive Wages
 Full Benefits including Medical, Dental, Vision, 401k, and more
 Paid Time Off
 Employee wellness and engagement programs
Compensation and Benefits
 Competitive salary based on experience
 Comprehensive health insurance plans
 Retirement plan options
 Flexible paid time off policy
Why you should apply for this position today
This role provides the opportunity to join a global leader in business services, where you can make a meaningful impact while enjoying a supportive and engaging work atmosphere. You will have the chance to work with diverse teams and continuously develop your skills in customer service.
Skills
 Excellent customer service skills
 Proficient in PC operation and navigation
 Strong communication skills, both oral and written
 Ability to work independently and in a team environment
 Strong listening skills and logical problem-solving abilities
 Ability to adapt in a fast-paced environment
Responsibilities
 Provide customer support via telephone and/or Internet (instant message, email)
 Handle customer inquiries and resolve support issues
 Escalate more complex product-related issues to appropriate departments
 Troubleshoot customer problems and determine resolutions
 Track and document inbound support requests
 Update customer information accurately
 Meet job performance standards
 Provide guidance and mentoring to less experienced associates
Qualifications
 High School Diploma or equivalent
 18 years of age or older
 Typing speed of at least 25 WPM
 Comfortable with desktop computer systems
 Experience in customer service preferred
Education Requirements
 High School Diploma or GED
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 6 months of customer service experience preferred
Why work in Idaho, ID
Idaho offers a unique blend of outdoor adventure, friendly communities, and a strong economy. The state is renowned for its natural beauty, providing ample opportunities for recreation and a relaxed lifestyle. Additionally, Idaho boasts a growing job market with a focus on innovation and technology, making it an ideal place to build a career while enjoying the great outdoors Apply Job!
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