Apply Now: Customer Service Representative - Remote, OK

Our team is expanding! We have a new opening for a Customer Service Representative - Remote, OK! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

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Why consider this job opportunity:
• Starting pay rate of $14.00/hr
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) Retirement Savings Plan with company match
• Paid time off and paid parental leave
• Opportunity to work from home with flexible requirements
• Supportive team environment focused on making a positive impact on members' lives

What to Expect (Job Responsibilities):
• Receive and document customer concerns, ensuring all relevant information is accurate and timely
• Follow company procedures and input accurate trip data into systems
• Multitask effectively to extract necessary information from multiple systems
• Review and educate members on services and their insurance coverage
• Refer unresolved customer grievances to the designated department for further investigation

What is Required (Qualifications):
• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with at least 6 months in a contact center or customer service role
• Strong organizational, written, and verbal communication skills
• Ability to type 35 words per minute or more
• Capability to handle a high volume of calls, up to 100+ calls per day

How to Stand Out (Preferred Qualifications):
• Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work independently under general supervision

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply Job!

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Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

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