Mainframe analyst/Texas (Remote)-12+ months Contract
Job title: Mainframe analyst/Texas (Remote)-12+ months Contract in Texas at Suncap Technology
Company: Suncap Technology
Job description: Title: Mainframe analyst
Location: Texas (Remote)
Duration: 12+ months ContractPrimary Skills: Data Center-Mainframe-DB2 DBAJob DescriptionThe analyst would be responsible for applying IIDR code maintenance on the mainframe.In addition, the individual would monitor and maintain existing replication scenarios and work with business partners to set up new replications as needed.This is a 3rd level support team with 24x7 support.(1.) To adhere to quality standards, regulatory requirements and company policies(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.(5.) To provide support for on call escalations orL3 level support and doing incident and problem management(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
Expected salary:
Location: Texas
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