Back to Jobs

Desktop Support Technician

Remote, USA Full-time Posted 2025-05-22

Job title: Desktop Support Technician in Tampa, FL at Hearst


Company: Hearst


Job description: Job Category: TechnologyDegree Level: Associate DegreeJob Description:The Desktop Support Technician is a staff position within the IT support group accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. This position will be expected to collaborate onsite at MHK's Tampa office on Tuesday, Wednesday and Thursday each week.Responsibilities:
  • Ensure continuity of the computer system for all system users.
  • Research software products and applicability to organizational environment.
  • Install and update selected software and hardware products.
  • Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
  • Stay abreast of the latest developments in MIS technology.
  • Be "on-call" for all periods as assigned by manager.
  • Provide technical assistance and advice to users both onsite and remote whenever needed.
  • Recommend changes in software and hardware to improve computer capabilities.
  • Assist in implementing practices that will more effectively utilize MIS resources.
  • Assist with facility and desktop setup onsite in the Tampa office.
  • Participate in audits and ensure compliance with IT operational standards
  • Facilities coordination involving light physical labor (setup, stacking, relocating equipment, supplies etc.)
Education
  • Associate Degree in Computer Science, electrical engineering or equivalent experience.
Experience:
  • A minimum of 5 years of experience working on hardware.
  • 2 or more years of experience in desktop support.
  • Relevant software certifications.
  • Experience and Windows and Linux OS.
  • Experienced administering JIRA or similar ticket system
  • Experience with Jamf Pro, SCCM, or similar endpoint management tools
  • Knowledge of networking fundamentals and AV systems
  • Ability to effectively communicate technical concepts to other technical staff members.
  • Ability to interface well with Professional Service staff and other non-technical members of the organization.
  • Demonstrated aptitude for learning new technologies.
  • Strong communication skills (verbal and written).
  • Experience and ability to work in a constantly changing, fast paced, deadline driven environment.
At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member's health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance.Benefits Snapshot:
  • Medical, vision, and dental plans for full time employees
  • 401(k) offered with a generous match
  • Benefits begin on first day of the month following employment
  • Exercise/Health Club reimbursement opportunity
  • Monthly dependent care reimbursement opportunity
  • Short Term and Long Term disability
  • Basic Term Life and AD&D Insurance
Paid Time Off
  • 18 days Paid Time Off
  • 15 Company Paid Holidays for 2025
EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always Be Aware of


Expected salary:


Location: Tampa, FL


Apply for the job now!

[ad_2]

Apply for this job

 

Similar Jobs

Work from Home/Remote Sales Rep - PT/FT, No experience necessary

Remote, USA Full-time

General Manager - N Georgia Premium

Remote, USA Full-time

Bilingual Operations Supervisor, 2nd Shift

Remote, USA Full-time

Entry-Level Freight Dispatcher – Remote | $2,000/Week Potential | Job ID: FD

Remote, USA Full-time

Manager, Global Real Estate (Remote)

Remote, USA Full-time

Virtual High School Counselor

Remote, USA Full-time

Bilingual: HSE Lead 2nd Shift (M-F 3:30pm-12am)

Remote, USA Full-time

Systems Engineer III

Remote, USA Full-time

Pipeline US-Based Job Search Strategist/Career Coach--Part-Time (West Coast/remote)

Remote, USA Full-time

Registered Nurse Emergency Dept. (24hrs/wk. Part-Time Benefits)) Afternoons-Dearborn

Remote, USA Full-time

Warehouse Overnight Job at Warehouse Jobs in Norristown

Remote, USA Full-time

Need English Tutor ? Work from Home in Paterson, NJ

Remote, USA Full-time

[Work From Home] Apple Home-Based Technical Support Consultant

Remote, USA Full-time

Delta Airlines Remote Virtual Assistant Jobs (Part-Time/Full/Time) – Apply Now

Remote, USA Full-time

ULINE- Customer Service Representative in Hereford, PA

Remote, USA Full-time

Remote Pre-Calculus Tutor

Remote, USA Full-time

Premium Insurance Auditor Remote

Remote, USA Full-time

Staffing Specialist- Neonatal Intensive Care Unit (NICU) - Day Shift

Remote, USA Full-time

(No Degree Mentioned) Delta Airlines Careers AT Home – Kickstart Your Career

Remote, USA Full-time

Join Today: Administrative Specialist - Work from Home - Full

Remote, USA Full-time