Call Center Associate - Medicaid

Job title: Call Center Associate - Medicaid in Holton, KS at Conduent State Healthcare, LLC

Company: Conduent State Healthcare, LLC

Job description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Position is in Topeka, KS. May be a hybrid position; individual can work from home but will be required to report to the office as neededHiring for July 21st startHours of Operation: 8 am – 7 pm CSTTraining length: approximately 6 weeks based on business need, class could be onsite or remoteNOTE: Remote classes require the trainee to attend class on site for a minimum of 2 full days to complete mandatory paperwork and mandatory online LMS courses such as HIPAA.Trainee cannot miss more than 16 total hours during training.Wage:

• Customer Experience Associate III Bilingual - $16.75/hr


• Customer Experience Associate III $16.25/hr

Job Description:As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systemsEssential duties may include, but are not limited to:

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures


• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs


• Responds to calls courteously, accurately, and concisely


• Provides a high-quality customer service and focuses on the accuracy of information provided


• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided


• Use standard technology: telephones, e-mail, and web browsers


• Maintain with up-to-date knowledge of regulations, policies, and guidelines


• Complete all assigned training as necessary

Minimum Qualifications/Experience

• High School diploma or GED equivalent; post-secondary education preferred


• Minimum of six (6) months’ experience in customer service


• Strong computer skills with the ability to maneuver in complex software systems


• MS Office, Outlook, and Internet usage experience

Preferred Skills or Knowledge:

• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility


• Knowledge of Medicaid and managed care programs


• Bilingual Spanish/English with the ability to speak and read both languages fluently.


• Active listening skills


• Customer orientated


• Ability to adapt/respond to different types of characters


• Able to multi-task, prioritize, and manage time effectively


• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation


• Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately


• Willingness to work part of a team


• Maintain the integrity and confidentiality of all records and communications


• All other duties as assigned.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation (to be taken after 180 days) and/or sick time. The estimated hourly rate for this role is $16.25.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Expected salary: $16.25 - 16.75 per hour

Location: Holton, KS

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