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Customer Service Representative

Remote, USA Full-time Posted 2025-05-22

Job title: Customer Service Representative in Richmond, CA at Third Party CS


Company: Third Party CS


Job description: DescriptionThe customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties and Responsibilities


  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

  • Ability to learn and follow all customer service procedures and policies

  • Strive to meet and go above personal and team target goals

  • Record, organize and file customer interactions and account changes

  • Able to up-sell if needed

  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Previous experience in customer support, client services, sales, or a related field

  • Excellent at communicating over the phone and other communication platforms

  • Basic computer skills and experience

  • Able to multitask

  • Excellent time management and prioritization skills

  • Ability to listen actively, relay information, and answer questions and/or concerns.

  • Customer-focused for positive customer experience and resolution

  • Health Insurance (dental and vision included)

  • Excellent retirement plan

  • Tremendous upward mobility into other positions and management

  • Flexible hours

  • Remote Position(s) available (work from home)

  • MUST RESIDE IN CALIFORNIA

Benefits

  • Health Insurance (dental and vision included)

  • Excellent retirement plan

  • Tremendous upward mobility into other positions and management

  • Flexible hours

  • Remote Position(s) available (work from home)

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Expected salary:


Location: Richmond, CA


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