Customer Activation Manager | Enterprise in New York City, NY

Job title: Customer Activation Manager | Enterprise in New York City, NY at Ramp

Company: Ramp

Job description: About RampRamp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 30,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company's list and LinkedIn's for over 3 years, as well as the Forbes , CNBC , and TIME Magazine's 100 .About the RoleCustomer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp's Customer Activation organization and define the customer strategy that fuels our growth.What You'll DoProject manage thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customersExecute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teamsAct as a strategic consultant and extension of your customers' team as you guide them through Ramp setup and best practicesWork with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for thoseDrive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiativeBecome an expert in the full range of integration and configuration options for Ramp's suite of productsAssist customers with change management, and help run custom trainings for their organizationsPartner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessaryBalance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachWhat You'll NeedMinimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organizationExperience managing strategic enterprise customer relationships with numerous stakeholdersExperience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skillsExcellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concernsProven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as neededProven track record of exceeding quota and/or outperforming key target metricsAbility to anticipate customers' needs and position product solutions accordinglyHigh adaptability and ability to thrive in a fast-paced environmentNice to HavesBachelor's degree from an accredited universityExperience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience implementing nascent product to EnterpriseExperience with financial services salesExperience at a high-growth startupFor candidates located in NYC or SF, the pay range for this role is $128,000- $212,500. For candidates located in all other locations, the pay range for this role is $115,000- $191,500.Benefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SFPet insuranceOther noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Expected salary:

Location: New York City, NY

Job date: Sat, 29 Mar 2025 06:37:59 GMT

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