Outbound Call Center Rep - Remote
About the position
The Outbound Call Center Representative at Signify Health is responsible for engaging with members of Medicare Advantage and Medicaid health plans to schedule free in-home or virtual healthcare evaluations. This remote position requires making a high volume of outbound calls, adhering to scripts, and meeting productivity and quality goals while ensuring compliance with privacy regulations.
- Responsibilities
- Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations. ,
- Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally. ,
- Present a positive and high-energy approach to clients and team members. ,
- Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day. ,
- Adjust, reschedule, and cancel appointments as requested by members and providers. ,
- Monitor performance results using designated reporting systems. ,
- Report member complaints and escalations to Member Engagement Managers immediately. ,
- Participate in peer coaching as needed. ,
- Follow HIPAA and other security guidelines when handling protected health information.
- Requirements
- High school diploma or equivalent. ,
- Strong communication skills, both verbal and written. ,
- Ability to work in a fast-paced environment and meet performance goals. ,
- Experience in a call center or customer service role is preferred.
- Nice-to-haves
- Experience with Medicare or Medicaid health plans. ,
- Familiarity with HIPAA regulations.
- Benefits
- Competitive hourly rate with unlimited commission potential. ,
- Paid training for 10 days. ,
- Paid time off (PTO). ,
- Tuition reimbursement. ,
- Flexible work-from-home options.
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