Customer Service Representative-Employee Benefit
- The ideal candidate:
- Bilingual (Spanish/English) Licensed Agent
- Proven customer service and/or insurance sales experience
- Excellent communication skills both written and verbal
- Strong organizational, and follow-through skills
- Previous experience using online enrollment platforms, and support ticketing systems
- Primary responsibilities include but are not limited to:
- Provide quality and professional customer service to participants, including use of proper telephone etiquette
- Process enrollments and qualified life events updates
- Educate members about enrollment options
- Ensure follow up on all calls that need resolution
- Bring issues to the supervisor’s attention
- Provide backup to other areas, based on business needs during call center downtime.
- Demonstrate a positive and cooperative work attitude, encourage teamwork among fellow employees
- Follow HIPAA Guidelines, Rules and Regulations.
- Job Requirements/Compensation:
- Must be able to work in San Diego, CA or Las Vegas, Nevada
- Hours Monday thru Friday (8am to 5pm)
- Hourly Position
- Pay based on experience
- Temp to Perm
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