Careercusp Phone Customer Service Representative ( Teleworking )
Looking for a skilled Phone Customer Service Representative! Based in Remote, this role is available for an immediate start. This position requires a strong skillset in relevant areas. We offer a Competitive salary.
Employer Industry: Healthcare Services
- Why consider this job opportunity...
- Salary up to $20.15 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Comprehensive benefits package, including medical/dental/vision insurance and 401(k) savings
- Chance to make a positive impact on the lives of seniors through exceptional customer service
- No travel required for this position
- What to Expect (Job Responsibilities):
- Provide excellent customer service by assisting customers and their families with inquiries and resolving issues in real time
- Respond to customer inquiries via phone, email, text messaging, and MyChart in a timely and professional manner
- Document all customer interactions, inquiries, complaints, and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System
- Work closely with center and support departments to effectively solve customer issues and communicate feedback
- Participate in training programs to enhance knowledge of services and customer service skills
- What is Required (Qualifications):
- High school diploma or equivalent is required
- Minimum of one (1) year of experience in a customer service role is required
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Proven track record of maintaining productivity and availability in a remote work environment is required
- How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree in a related field
- Customer service, call center service, or similar certification preferred
- Experience in a call center environment is a plus
- Familiarity with customer relationship management (CRM) software and electronic medical records (EMR) is helpful, experience with Epic EMR is preferred
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