Part-Time Remote Position: Lead Engagement & Customer Service Specialist
We’re seeking a reliable, detail-oriented individual to join our team as a Lead Engagement & Customer Service Specialist. This remote, part-time role is ideal for someone with experience in customer service, lead generation, or sales, who is comfortable using AI tools and can work independently.
- Key Responsibilities:
- Respond promptly and professionally to all incoming leads via WhatsApp, primarily from Instagram ad campaigns.
- Use AI tools (e.g., ChatGPT) for real-time translations, crafting responses, and drafting rebuttals when engaging with non-English-speaking leads.
- Guide leads through the communication funnel with the goal of converting them into a $50 consultation booking.
- Enter and maintain lead information accurately in our Airtable CRM.
- Provide occasional follow-up to existing clients as needed.
- Requirements:
- Strong written communication skills (B2 English level or above).
- Experience in customer service, sales, or lead handling preferred.
- Comfortable using AI tools to support communication and workflow.
- Familiarity with Airtable or similar platforms is a plus.
- Highly organized, dependable, and self-motivated.
- Schedule & Compensation:
- Part-time: 6 hours/day, Monday–Friday (Remote)
- Hourly Rate: $4/hour during a 3-month probation period
- Performance Bonus: $10 commission for each qualified lead that books a $50 consultation
- Post-Probation: Hourly rate increases to $5/hour based on performance
How to Apply:
To apply, please complete the application form https://forms.gle/u7b1FUk6UpYQigAi9.
Job Types: Part-time, Contract
Pay: $11,000.00 - $13,000.00 per year
Expected hours: 30 per week
- Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Work from home
- Shift:
- Morning shift
Work Location: Remote
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