NOC Network Engineer II - Night and Evening Shift
NOC Network Engineer II - Night and Evening Shift
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Remote
Reporting To: Tom Lewis
Description
We are now seeking an experienced and qualified individual to join our team as a Network Engineer II working remotely as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities.
- Responsibilities & Duties
- Proactively monitor and maintain customer network infrastructure.
- Troubleshoot network and server problems.
- Document network configurations, processes, and troubleshooting steps.
- Perform routine maintenance and software upgrades on customer equipment.
- Serve as an escalation point for Network Specialist/Engineer I.
- Communicate technical concepts clearly and concisely.
- Lead meetings with NOC customers.
- Ensure quality standards are maintained on tickets.
- Ensure timely updates and responses to tickets.
- Assist in developing and training on NOC processes and procedures.
- Mentor less experienced team members.
- Work flexible shifts and participate in on-call rotation.
- QualificationsEducation:
- A bachelor’s degree in computer/management information systems, engineering, computer science, or equivalent is required.
- Experience may be considered in lieu of a degree requiring a high school diploma or GED.
- Experience:
- In-depth knowledge of Ethernet switching, IP routing, VoIP, and networking principles.
- Minimum of 3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks.
- Industry-relevant certifications (Cisco, Juniper, Adtran, Calix, MEF, etc).
- Strong understanding of multiple ISP broadband and core technologies (Adtran, Calix, Cambium, Juniper, Cisco, Ciena, Arista, etc).
- Proven ability to lead meetings with customers.
- Skills:
- Ability to work in a fast-paced, team-oriented environment.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Additional InformationWork Schedule:
- Full-time, non-supervisory.
- Specific shifts may vary, but the night and evening team is generally scheduled between 6 PM and 8 AM Central time and operates seven days a week.
- On-call required.
Compensation:
- JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with:
- A competitive salary and comprehensive benefits package
- Health Insurance (Medical, Dental, Vision)
- Retirement Plan – 401(k)
- Paid Time Off (vacation, sick leave, and holidays)
- Life and Disability Insurance
- A diverse, dynamic, and engaging work environment
- Ongoing training and educational opportunities
- Professional growth and development initiatives
At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally.
- Travel:
- Occasional
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