Live Tech Chat Support
Position: Live Tech Chat Support
Location: United States (Remote)
Company: RMS IT Solutions Inc.
RMS IT Solutions Inc. is a leading provider of IT solutions and services to businesses of all sizes. Our innovative software solutions and top-notch customer support have earned us a reputation as a trusted partner in the technology industry.
Job Overview: RMS IT Solutions Inc. is seeking a highly skilled and personable individual to join our team as a Live Tech Chat Support. This position offers the unique opportunity to provide immediate technical assistance and support to our clients through live chat. The ideal candidate will possess excellent problem-solving skills, a strong customer service orientation, and a passion for technology.
Key Responsibilities:
Provide technical support and assistance to clients through live chat
Troubleshoot and resolve technical issues promptly and effectively
Communicate complex technical solutions in a clear and concise manner
Collaborate with other departments to resolve customer issues and inquiries
Document all customer interactions and resolutions accurately
Continuously strive to improve customer satisfaction and retention rates
Stay up-to-date with the latest technology trends and updates
Provide feedback and suggestions for improving our products and services
Requirements:
Minimum of 2 years of experience in technical support or a related field
Strong knowledge of computer systems, software, and hardware
Excellent problem-solving skills and ability to think critically
Strong communication and interpersonal skills
Proven track record of providing exceptional customer service
Ability to work in a fast-paced and high-pressure environment
Experience with live chat software and ticketing systems is a plus
Bachelor's degree in Computer Science or a related field is preferred
Bilingual abilities (English and Spanish) is a plus
Why Join Us?
Competitive salary and benefits package
Opportunity for growth and career advancement
Dynamic and innovative work environment
Collaborative and supportive team culture
Continuous opportunities for learning and development
If you are passionate about technology and thrive in a fast-paced environment, we want you to join our team as a Live Tech Chat Support. Apply now and become a valued member of the RMS IT Solutions Inc. family.
Apply Job!