Director of Operations Excellence - Field

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits For Choosing The Fresh Market Team
• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available
• And much more!

About the Position:

The Director of Operations Excellence reports to the Vice President of Operations Support and is responsible for overseeing asset protection and physical security for the company. This role will partner closely with field and corporate leadership, directing, establishing, implementing, and monitoring programs that will minimize loss and ensure the safety of our team members and guests.

This role will also oversee a team of Operations Excellence Managers.

What You'll Do
• Develop and oversee loss prevention programs incorporating loss prevention reporting, detection and predictive modeling, conducting investigations, coordination with other Company departments, stores, and offices.
• Partner with operations leaders in the design, implementation and control of loss prevention policies, and works with leaders in those areas to identify opportunities to lessen shrink and protect Company assets while at the same time enhancing customer safety and satisfaction.
• Oversee the installation and maintenance of security systems, including CCTV, alarms, access control, and fire prevention systems.
• Develop and implement training programs and initiatives for all levels of field personnel to combat loss prevention issues and reduce shrink with the ability to conduct training to groups as well as one on one situations.
• Regularly assess potential risks and vulnerabilities in the company's operations and develop mitigation strategies.
• Partner with Human Resources, Legal, and Field Leaders to conduct investigations and operational assessments in order to create action plans that address areas of concern.
• Responsible for Loss Prevention Technologies: Intrusion/fire alarms, CCTV systems, locks, secure display cases, safes and new store construction.
• Oversee company-wide cash management, receiving and inventory programs.
• Oversee external investigations of organized retail crime and credit card/gift card/online fraud.
• Ability to travel 40-50% to the stores.

Qualifications:
• Bachelor's Degree in business related field or equivalent knowledge gained through formal education, specialized training, or additional job experience.
• Minimum 10 years progressive Loss Prevention multi-unit experience, to include 5+ years’ experience in a Loss Prevention leadership role with a demonstrated ability in building loss prevention programs; from concept through execution and a proven track record of shrink reduction.
• Solid knowledge of different selling channels, and shrink implications involved in each channel.
• Experience in working with databases and Asset Protection Software; Proficient in Microsoft Office.

Preferred Qualifications
• Analytical Skills: Ability to think objectively and interpret meaningful themes from quantitative and qualitative data.
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.
• Relationship Management: Able to build constructive and effective relationships with a broad and diverse group of business partners.
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed expectations. Possess strong organizational and time management skills.
• Demonstrates strong listening, written and oral communication skills.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

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We Are Proud To Be An Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

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