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Merchant Services New Verticals Team Lead

Remote, USA Full-time Posted 2025-05-22

About the position

The Merchant Services Team Lead at DoorDash is responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. This role focuses on ensuring customer success by leading a motivated team, managing operational KPIs, and improving processes within the Merchant Services organization. The position requires strong leadership skills, operational insight, and the ability to manage multiple projects effectively.

    Responsibilities
  • Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
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  • Support the team by being present and approachable, answering questions, and providing real-time feedback.
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  • Assess and establish goals for individuals and the broader team.
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  • Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
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  • Improve on existing processes and workflows.
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  • Develop impactful projects and report on performance.
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  • Work with other partners to ensure the success of the team.
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  • Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
    Requirements
  • Experience in operations, customer service, or other relevant fields.
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  • Proficient understanding of Salesforce and Google Sheets.
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  • Ability to motivate a team, set and achieve targets, and manage career growth and performance.
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  • Comfortable making tough decisions that balance quality and quantity.
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  • Ability to manage multiple project deadlines and shifting priorities.
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  • Strong mind and talent for process improvement.
    Nice-to-haves
  • Previous experience in a team lead or people management role.
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  • Experience in a fast-paced, dynamic work environment.
    Benefits
  • Premium healthcare coverage
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  • Wellness expense reimbursement
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  • Paid parental leave
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  • Comprehensive benefits and perks

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