Billing and Technical Customer Service Advisor
- Description:
- Ideal for curious individuals who love to learn!
- You will work as a Billing Support Advisor and provide technical support after 45-60 days.
- Support customers with their billing, account, and technical issues.
- Ensure call resolution in a timely manner with excellent communication skills.
- Ability to maintain high standards of quality and customer satisfaction required.
- Must be able to commit to 100% attendance for five weeks of paid training.
- A variety of schedules available including at least one weekend day, mostly Mid and Evening shifts.
- Requirements:
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Have at least six months of customer service experience
- Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
- Preferably, have previous Contact Center and/or work from home experience
- Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
- Have a workspace that can only be accessed by you during your work hours
- Be able to work independently with discipline and motivation to succeed in a virtual environment
- Have excellent English written and verbal communication skills
- Be courteous and friendly with a high degree of professionalism
- Thrive in a fast-paced work environment
Benefits:
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