Provider Customer Service Representative
- Description:
- This is a fully remote position within the Central time zone
- Training will be conducted virtually
- Benefit & Eligibility training will be 9 weeks (No PTO)
- Permanent Schedule: M-F 8.10am-4.40pm
- The role of the Customer Service Representative is to be customer-focused by putting people first during every interaction
- Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues
- Requirements:
- Experience in a production environment
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
- Strong communication and problem-solving skills
- Empathy towards customers’ needs and concerns
- Strong computer navigation and typing skills
- Ability to manage multiple tasks in a transaction / high volume-based environment
- Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Other benefits depending on eligibility
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