Customer Support Specialist - Live Chat and Email
Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. In this role with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates will respond to incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The culture at The Digital Headhunter emphasizes customer service excellence and teamwork. Associates are expected to be proactive problem solvers and work collaboratively to enhance the customer experience.
Career Growth and Development Opportunities
Working as a Live Chat and Email Associate provides exposure to customer service operations, which can lead to potential advancement opportunities within the company in various customer-facing roles.
Detailed Benefits and Perks
Competitive salary based on experience
Opportunities for professional development and training
Supportive work environment focused on team collaboration
Compensation and Benefits
Health, dental, and vision insurance
Flexible working hours
Paid time off and holiday pay
Why you should apply for this position today
This role presents a unique opportunity to be part of a dedicated team that values customer service. You will contribute to making a positive impact on customer experiences while developing your skills in a supportive environment.
Skills
Strong written and verbal communication skills
Technical proficiency in troubleshooting
Ability to think critically and solve problems effectively
Customer service orientation
Proficiency in using chat and email platforms
Responsibilities
Respond to incoming chats and emails from customers
Assist customers in troubleshooting and servicing covered products
Identify and address customer needs effectively
Maintain a positive and helpful demeanor at all times
Qualifications
Previous experience in customer service or a related field preferred
Strong technical skills
Ability to work in a fast-paced environment
Good interpersonal skills and teamwork abilities
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
Secondary Education
Experience Requirements
Prior experience in a customer service role is an advantage
Familiarity with technical troubleshooting is preferred
Why work in Creve Coeur, MO
Creve Coeur, MO offers a welcoming community with a vibrant business environment. The area is rich in parks, dining, and recreational opportunities, providing a balanced lifestyle for professionals. Additionally, its proximity to St. Louis ensures easy access to a diverse range of cultural and entertainment options.
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