Night Auditor / 3rd Shift Front Desk Agent at Fairfield Inn & Suites
Description
Fairfield Inn & Suites by Marriot in Dover, Delaware is seeking outgoing and friendly candidates for a Night Auditor/3rd Shift Front Desk Agent position. This role is available for (Thu/Fri/Sat/Sun/Mon) and can be either full-time or part-time depending on your availability. The position requires working from 11 PM to 7 AM, serving as the main point of contact for guests throughout the night. Responsibilities include running end-of-day reports, balancing cash, credit cards, tips, and other various venues depending on the season. The ideal candidate will be reliable, punctual, and possess a strong commitment to providing excellent customer service.
Company Culture and Environment
At Fairfield Inn & Suites by Marriot, hospitality is the core of our identity. We pride ourselves on creating a professional yet friendly environment where every team member is valued. Our commitment to excellence and teamwork drives the success of our operations, ensuring that our guests receive the best service.
Career Growth and Development Opportunities
We are always looking for motivated individuals to join our growing team. At Fairfield Inn & Suites, we believe in providing opportunities for professional development and career advancement through hands-on guidance and support.
Detailed Benefits and Perks
Competitive wages based on experience
Flexible scheduling options
Opportunities for career growth within the organization
Supportive team environment
Compensation and Benefits
Competitive salary based on experience
Flexible working hours depending on availability
Why you should apply for this position today
This position offers a unique opportunity to work in a dynamic environment while directly impacting guest satisfaction. You will be part of a dedicated team that values professionalism and a customer-centric approach, making a difference in our guests experiences.
Skills
Experience with spreadsheet programs (i.e., Excel) and basic accounting knowledge
Ability to multi-task and work effectively under pressure
Basic computer knowledge using a Windows environment
Previous experience with front desk hotel systems (Opera, Springer-Miller, etc.) is a plus
Excellent cash handling and customer service skills
Friendly and outgoing personality with a professional attitude
Responsibilities
Act as the main point of contact for guests during the overnight shift
Run end-of-day reports and balance cash, credit cards, and tips
Provide exceptional customer service and address guest inquiries
Ensure a clean and safe environment for guests
Qualifications
Must be 18 years or older
Previous experience with office equipment including typewriter, adding machine, computer, switchboard, and credit card terminal
Demonstrated ability to stand and walk for long periods of time
Availability to work 3rd shift, weekends, and holidays
Education Requirements
High School diploma or equivalent
Education Requirements Credential Category
Basic education at the high school level or equivalent
Experience Requirements
Previous experience in cash handling and/or customer service is preferred
Experience in a hospitality environment is a plus
Why work in Dover, DE
Dover is a charming city with a rich history and a welcoming community. It offers a balance of urban amenities and natural beauty, making it an ideal location for both work and leisure. With local attractions, parks, and a friendly atmosphere, working in Dover, DE provides a fulfilling lifestyle that supports both personal and professional growth.
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