Bilingual Customer Service Representative - Remote - Florida/Texas Only

About the position

The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.

Responsibilities
• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
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• Calmly attempt to resolve and de-escalate any issues
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• Escalate interactions when necessary and appropriate
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• Respond to requests for assistance and/or possible processing payments
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• Track all call related information for auditing and reporting purposes
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• Provide feedback on call issues
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• Upsell if required

Requirements
• Ability to work remotely in a virtual team environment
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• 6 months Customer service experience preferred
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• Over 18 years of age
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• Ability to type 25 wpm
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• High School Graduate or GED
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• Comfort with desktop computer system
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• Proven oral & written communication skills
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• Logical problem-solving skills
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• Ability to navigate Windows operating systems
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• Organization and work prioritization skills

Nice-to-haves

Benefits
• Paid Training
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• Competitive Wages
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• Full Benefits (Medical, Dental, Vision, 401k and more)
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• Paid Time Off
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• Employee wellness and engagement programs

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