Licensed Health Insurance Representative (Seasonal and Remote)
About the position
The Seasonal Licensed Health Insurance Agent position at Concentrix is designed for individuals who are passionate about providing exceptional customer service in the health insurance sector. This role involves interfacing with customers through inbound and outbound calls, as well as online interactions, to assist with their inquiries regarding health insurance products and services. The ideal candidate will possess an active resident license to sell health insurance and will be committed to delivering authentic customer experiences. This position is not only about resolving routine problems but also about building relationships and ensuring customer satisfaction. Concentrix prides itself on fostering a people-first culture, where employees are encouraged to grow both personally and professionally. The company has received numerous accolades for its workplace environment, including recognition for being one of the best companies for career growth and employee happiness. As a Seasonal Licensed Health Insurance Agent, you will be part of a diverse team that spans over 70 countries, working collaboratively to support each other's success and well-being. The role offers a unique opportunity to develop your career while making a positive impact on customers' lives. Concentrix is committed to providing comprehensive training and ongoing support to ensure that you have the tools necessary to succeed in this role. With a focus on career advancement, the company boasts that 80% of its managers and leaders have been promoted from within, highlighting the potential for personal and professional growth within the organization.
Responsibilities
Actively listen and ask questions to identify customer needs.
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Advise on plan options, coverages, and pricing.
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Process new and/or amended enrollments.
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Ensure clients' customers enjoy authentic experiences.
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Deliver expert customer experiences with a smile.
Requirements
Six months of customer service experience.
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Active resident license to sell health insurance.
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High school diploma or GED.
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Proficiency in fast-paced multi-tasking.
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Eagerness to learn new technologies.
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Passion for helping others.
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Patient and empathetic nature.
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Ability to pass a background check.
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Must reside in the United States or have a valid U.S. address for residence.
Nice-to-haves
Bilingual Spanish proficiency (for differential pay).
Benefits
Paid training and performance-based incentives.
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$19/hr. for training, $21/hr. in production (differential for bilingual Spanish).
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Lucrative employee referral bonus opportunities.
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Company networking opportunities with organized groups.
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Employee Assistance Program (EAP).
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Health and wellness programs with trained partners.
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Mentorship programs that support career journeys.
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Programs and events that support diversity, equity, and inclusion.
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Celebrations for various company events and initiatives.
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A range of other perks and benefits.
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Seasonal work which can lead to long term employment.
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