Customer Care Agent - Part-Time Flex Schedule
Description:
Provide exceptional support to prospective and current students
Address student inquiries, troubleshoot issues, and guide students through program enrollment and completion
Act as the first point of contact for students
Monitor student progress and engagement
Assist students with platform navigation and technical troubleshooting
Maintain accurate records of student interactions and progress
Assist in the planning and execution of virtual student events and engagement initiatives
Identify and escalate complex student concerns as needed
Requirements: 3-7+ years of experience in customer service, student support, or sales, preferably in an education or wellness-related field Strong communication skills with the ability to build rapport and provide outstanding customer care Experience working with CRM systems (Salesforce preferred) and customer support tools (Zendesk, live chat, email support) Ability to multitask, prioritize responsibilities, and remain adaptable in a fast-paced environment A passion for health, wellness, and education is a plus Bilingual in Spanish is a plus
Benefits:
Sick days, accrued based on hours worked
401K plan with employer contribution of up to 4%
Free access to our educational offerings
Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
A variety of seasonal health and wellness perks
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