Retail Cashier & Sales Floor Support - Designer Shoes - NYC Flagship

About the position

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. A day in a life involves assisting customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service. The employee will keep the service quick, easy and fun by listening to customer needs and sharing their love for fashion. They will also be a great team player by doing their part to keep the department 'runway ready,' including straightening up, lightly cleaning and restocking the cash wrap area and sales floor. Staying up on key fashion trends and products is essential to help customers with purchase decisions as necessary. Building relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program is also part of the role. Flexibility to support other areas of the store including order fulfillment and order pick-up is required.

Responsibilities
? Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
,
? Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
,
? Be a great team player by doing your part to keep the department 'runway ready,' including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
,
? Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
,
? Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
,
? Flexible to support other areas of the store including order fulfillment and order pick-up

Requirements
? The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
,
? Excellent communication and interpersonal skills
,
? Strong organization and follow-through
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? A knack for problem solving
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? Proficiency with computers and an interest in learning new computer applications
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? The ability to work a flexible schedule based on business needs

Nice-to-haves

Benefits
? Medical/Vision, Dental, Retirement and Paid Time Away
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? Life Insurance and Disability
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? Merchandise Discount and EAP Resources

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