Product Analyst - Monitoring & Service Management

Are you a data-driven problem solver with a passion for improving processes? Do you thrive in a fast-paced environment and have a keen eye for identifying areas of improvement? If so, we have an exciting opportunity for you as a Product Analyst - Monitoring & Service Management at CSX!As a Product Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of our monitoring and service management systems. Your analytical skills and attention to detail will be essential in identifying and addressing any issues that may arise, and your ability to collaborate and communicate with cross-functional teams will be crucial in implementing effective solutions.We are looking for a highly motivated individual with a strong background in data analysis and service management. The ideal candidate will have experience in developing and maintaining monitoring systems, as well as a deep understanding of service management processes. Strong communication skills, both verbal and written, are a must, as you will be working closely with various teams to gather requirements and provide recommendations.If you are ready to take on a challenging and rewarding role at one of the leading transportation companies in the country, we encourage you to apply for the Product Analyst - Monitoring & Service Management position at CSX. Join our team and make a significant impact on our operations and customer service!

Develop and maintain effective monitoring systems to ensure the smooth operation of our service management processes.
Analyze data and identify areas for improvement in our monitoring and service management systems.
Collaborate with cross-functional teams to gather requirements and implement solutions to address identified issues.
Communicate effectively with team members and stakeholders to provide updates and recommendations on the status of our monitoring and service management systems.
Utilize strong analytical skills and attention to detail to identify and address any issues that may arise.
Stay up-to-date with industry trends and best practices in monitoring and service management to continuously improve our systems.
Take ownership of the monitoring and service management processes and make recommendations for enhancements.
Work closely with IT and other departments to ensure that the monitoring and service management systems are properly integrated.
Train and support team members on the proper use and maintenance of the monitoring and service management systems.
Collaborate with vendors and external partners to ensure the timely resolution of any system issues.
Maintain documentation and reports related to the monitoring and service management systems.
Ensure compliance with company policies, procedures, and regulations related to monitoring and service management.
Act as a subject matter expert for monitoring and service management systems and processes.
Continuously monitor and report on the performance and effectiveness of our monitoring and service management systems.
Provide recommendations and implement new tools and technologies to enhance our monitoring and service management capabilities.

CSX is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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