Manager, Product Management, Priceless Platform
Job Title:
Manager, Product Management, Priceless Platform
Overview:
Who is Mastercard?
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.
As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.
Overview
The Priceless Platform team operates with a start-up mentality within the broader Mastercard with the goal of building out the Priceless Platform technology to be the hub for all consumer-facing content across Mastercard for both the B2C side of the business (www.priceless.com), and the B2B2C side of the business (for customers who leverage the platform and content via API or cobrand to engage their cardholders).
The Priceless Platform team seeks to expand and continue the platforms growth as a primary interface for Mastercard Issuers and Partners. Beside our core Priceless experiences, we go to market with Mastercard Loyalty and Product to deliver a single interface for our target customers and partners to integrate. This role will focus on the operations and go-to-market approach for the Priceless Platform (B2B2C) and will be a key leader in driving the success of this initiative.
The role of the Manager is to:
Be the primary interface with regional product and sales leads to assess new program opportunities and required enhancements.
Lead ideation and elaboration of new platform enhancements, addressing issues/risks and delivering new functionality to enable program growth.
Assess pricing approach and business model for custom integrations or large initiatives
Intimately learn and understand the technology capabilities of the Priceless Platform to grow and offers solutions to meet customer needs.
Develop subject-matter expertise and drive initiatives on Mastercard Loyalty & Product Programs (including MRS, GRP, GBP, Offers platforms), Mastercard Core products (Credit, Debit and Prepaid) to support the growth and scale of the Priceless Platform.
Primary Priceless Platform liaison for Servicing; requires collaboration with Customer Technical Services (issuer support) and Global Customer Care Management (cardholder support).
Primary Priceless Platform liaison with Global Customer Delivery to support new origination implementations; collaborate on training and documentation for Regional Delivery teams
Develop and keep current operational processes and documentation as needed, including Priceless Product Manual
Analyze & identify impactful & scalable opportunities to optimize the Priceless Platform digital business growth with key issuers & merchants.
Establish and recommend best practices for product enhancement intake through development.
Monitor results, prepare executive reports & conduct reviews with internal & external clients.
Provides consultive efforts in new sales enablement & training materials as needed.
Some travel required.
All About You
A Bachelors Degree in engineering, business, marketing or related field.
The ideal candidate will have a minimum 3+ years of experience in product management, product development, technical product management/platform management in financial services
Proven track record in product management and product marketing from strategic planning and B2B2C strategy development through tactical execution.
Ability to serve as business product liaison with technical platform teams and engineers
Demonstrated ability to act with a persistent and relentless sense of urgency
Extensive project management & problem-solving skills with a record of success managing multiple projects with external & internal clients simultaneously.
Strong analytical thinking, problem solving and cross-functional team building skills
Experience working with partners across other functions in support of key deliverables and product go-to market strategies
Working knowledge of card industry and Mastercard product and loyalty services suite (desirable).
Skills/capabilities:
Self-starter and motivated to work independently with a proven track record of delivering success while operating within a team environment.
Global mindset with international experience and/or multi-lingual capabilities a strong plus.
Excellent verbal and written communication skills with the ability to effectively communicate to many audiences, from technical resources to regional product and marketing leads.
Forward thinking, creative problem solver with business acumen to drive positive results and innovative product conceptualization.
Advanced Microsoft Excel, PowerPoint, and Visio skills a strong plus.
Strong work ethic and a master of time management, organization, detail orientation, task initiation, planning and prioritization.
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