Hotel Front Desk Clerk
About the position
The Hotel Front Desk Clerk plays a crucial role in delivering exceptional customer service and managing front desk operations at the hotel. This position is responsible for creating a welcoming atmosphere for guests, handling check-in and check-out processes, and addressing guest inquiries and complaints. The ideal candidate should have strong communication skills and a passion for hospitality, along with the ability to multitask in a fast-paced environment.
Responsibilities
Greet guests upon arrival and provide a warm welcome.
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Manage check-in and check-out processes efficiently.
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Handle guest inquiries, requests, and complaints with professionalism and courtesy.
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Maintain accurate records of guest information and reservations using hotel management software.
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Process payments and manage billing procedures effectively.
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Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
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Provide information about local attractions, services, and hotel amenities.
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Assist in managing phone systems, responding to calls promptly, and directing them as necessary.
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Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Requirements
Strong customer service skills with a focus on guest relations.
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Experience in hotel management or hospitality management is preferred.
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Proficient in phone etiquette and handling phone systems effectively.
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Bilingual abilities are a plus to enhance communication with diverse guests.
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Familiarity with front desk operations in a hotel or resort setting is advantageous.
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Excellent organizational skills with attention to detail.
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Ability to work collaboratively as part of a team while also being self-motivated.
Nice-to-haves
Benefits
Employee discount
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