Online Chat Agent

Nathan Littauer Hospital & Nursing Home
Online Chat Agent required
California, United States ·
$34.6K/yr - $110K/yr
About the job
We are seeking a dynamic and customer-focused Online Chat Agent to join our Customer Support team. The ideal candidate will be responsible for providing timely and accurate responses to customer inquiries through online chat. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Responsibilities
• Respond to customer inquiries in a timely and professional manner via online chat
• Provide accurate information and assistance to customers regarding products or services
• Troubleshoot and resolve customer issues or complaints
• Document all customer interactions and follow up as needed
• Collaborate with other team members to ensure a seamless customer experience
Qualifications
• Excellent written and verbal communication skills
• Strong customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Previous experience in customer service or online chat support is a plus
Skills
• Proficiency in typing and computer skills
• Ability to work independently and as part of a team
• Problem-solving skills
• Ability to remain calm and professional under pressure
If you are passionate about providing exceptional customer service and enjoy interacting with customers online, we would love to hear from you!

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