Back to Jobs

Customer Support Executive (Remote in United States)

Remote, USA Full-time Posted 2025-05-22

Location: Fully Remote in United States

Working Days: Saturday - Wednesday

Working Hours: 8am - 5pm OR 9am - 6pm CST OR PST

Salary: $40K - $44K

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.

If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

About us:
Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.

Since launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

    What you’ll do:
  • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
  • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
  • You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
  • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
    What you’ll need:
  • Minimum 2 years experience in online customer support, live chat, and calls.
  • Organised and able to multitask across different platforms
  • Proactive and forward thinking
  • Assertive nature and ability to be the voice of the customer when communicating internally
  • Excellent cross-functional collaboration skills

What we offer:
Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
401k and other benefits
Flexible working
Unlimited holiday
Fast-paced and global working environment

Apply Job!

 

Similar Jobs

Provider Customer Service Call and Chat Representative - Remote in Dublin, OH

Remote, USA Full-time

FIFA 1099-CSR

Remote, USA Full-time

Work At Home Amazon Data Entry Jobs - No Experience Needed

Remote, USA Full-time

Online Amazon Data Entry Jobs $24/Hr

Remote, USA Full-time

Amazon Immediate Data Entry and Form Filling Job Opening ? Work...

Remote, USA Full-time

Online General Educational Development (GED) Teacher

Remote, USA Full-time

Virtual Teacher- Educational Specialist

Remote, USA Full-time

Wellness Educator - Remote Business

Remote, USA Full-time

Educators and Coaches - Work Remotely in Personal Development

Remote, USA Full-time

Educators | Remote

Remote, USA Full-time

Data Scientist Manager, Analytics

Remote, USA Full-time

Data Entry Hiring Work From Home

Remote, USA Full-time

Join Today: Business Development Representative - Sales Associate

Remote, USA Full-time

Staff Software Engineering Manager, Claims Data - REMOTE

Remote, USA Full-time

Production Associate – 2nd or 3rd Shift – up to $19hr – DIRECT HIRE (NO EXPERIENCE REQUIRED) – Roots Staffing – Lebanon, OH

Remote, USA Full-time

Work from Home | No Experience | Become a Remote Chat Support Agent | $25-$35/Hour

Remote, USA Full-time

Nuuly Customer Success Associate, Part-Time Weekend Evening Shift- REMOTE

Remote, USA Full-time

Remote Bookkeeper (Healthcare Industry)

Remote, USA Full-time

Special Education Teacher Role - Interviewing for Current Schoolyear - Bee Ridge, Florida area

Remote, USA Full-time

Entry Level Data Entry Clerk - Remote

Remote, USA Full-time