Business Systems Analyst - Salesforce (Remote)

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

As Business Systems Analyst you will play a key role within the Sales and Go to Market strategy at Cisco. This includes working closely with leadership and internal customers as we transform our go-to-market capabilities. Working cross functionally with a broad set of business partners, you will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to craft holistic solutions that meet business and technology objectives while furthering Cisco’s long range goals.

You will be part of the core team that is responsible for designing, building and maintaining the Salesforce platform and related technologies supporting the Customer Support and Customer Success organizations. Come join a collaborative and growing organization where you can make a difference.

What you'll get to do

Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge

Facilitate maintenance and enhancement of the Salesforce.com platform for customer support and customer success teams

You will drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration

Support efforts to grow the platform through new applications and technology as needed You are able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations

Qualifications

5+ experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystems, preferably supporting a SaaS business.

Deep understanding of B2B sales, marketing, and support processes

Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships

Desire to learn and apply new technologies

Ability to self-train quickly and pick up new skills

Understanding of cloud offerings market space concepts

Strong interpersonal skills

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $108,000.00 - 148,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $97,200.00 - 133,650.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $86,400.00 - 118,800.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

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