Alarm Monitoring Operator – 3rd Shift – Irving, TX

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn t just about improving buildings; it s about creating perfect places that improve people s lives.

Alarm Monitoring Operators are responsible for performing service work for building automation, fire, life safety, and security systems. You will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials work to provide... on-time delivery and ensure customer expectations and commitments are met. This is a 3rd shift position with hours from 10:00 PM - 6:00 AM including weekends. Overtime is compensated, including a 10% shift differential.

As a 3rd Shift Alarm Monitoring Operator, you will:
Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS)
Receive, process, and dispatch emergency calls to responsible agency or customer contacts
Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts
Acknowledge alarms received and dispatch appropriate personnel for issue at hand. After dispatch, log call into system activity report.
Generate statistical or investigative reports for management
Continuously monitor alarm signal queue for prioritized response
Document all calls with appropriate resolution codes and notes
Manage length of calls
Attend monthly meetings and training sessions
Be familiar with emergency response procedures
Review and critique recorded conversations for purposes of improving customer interaction

You will make an impact with these qualifications:

Basic Qualifications: High School Diploma or state-recognized GED 1+ year Customer Service experience Ability to navigate a computerized data entry system or other relevant applications Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications: Experience with alarm monitoring and dispatching for Remote Access Control systems including CCURE and DSX platforms Prior security call center experience using the Security Business Net (SBN) automation system or similar system Certified training or knowledge of Access Control, Fire, and Burglary systems ACD telephone system knowledge Experience with Mircosoft Office applications

You ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $33,810 - $57,960. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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