Remote Patient Advocate / Case Manager (non-clinical)
Job Overview
Join our dedicated team as a Case Manager/Patient Advocate, where you will play a pivotal role in enhancing patients access to critical medications. This remote position is designed for compassionate individuals with exceptional problem-solving skills who are eager to make a lasting impact on the lives of those in need.
Key Responsibilities
Oversee patient cases from inception to resolution, serving as a reliable point of contact.
Establish and nurture strong, trusting relationships with patients, prescribers, and other collaborators through proactive communication and a genuine commitment to assistance.
Conduct introductory calls to welcome patients and clearly articulate their coverage options.
Manage incoming calls effectively, directing patients to the appropriate resources as necessary.
Deliver personalized support tailored to patient needs, including proactive outreach regarding benefits and upcoming steps.
Employ electronic tools for thorough benefit investigations and manual verifications as needed.
Identify and clarify patient plan coverage, including prior authorizations and appeals, ensuring timely follow-up on submissions and outcomes.
Facilitate coordination of nurse education and adherence services while connecting patients with support resources.
Report adverse events, product feedback, and other inquiries, maintaining accurate documentation according to business requirements.
Required Skills
Strong attention to detail and organization.
Professional demeanor and courteous telephone communication skills.
High emotional intelligence and self-awareness.
Effective multitasking abilities.
Excellent interpersonal and communication skills.
A positive attitude coupled with a genuine passion for helping others.
Qualifications
A Bachelors degree is strongly preferred, or relevant equivalent experience is required.
Experience in customer service or within the healthcare sector is advantageous but not mandatory.
Availability to work an 8.5-hour shift between 8 AM and 11 PM, Monday through Friday.
Bilingual proficiency in English and Spanish or Chinese/Mandarin is a plus.
Career Growth Opportunities
Our organization is committed to fostering your professional development. We offer various avenues for career advancement, including:
An employee referral program and ambassador program.
A tuition reimbursement initiative of up to $5,000 annually.
A steadfast commitment to promoting from within, ensuring your career aspirations are supported.
Company Culture And Values
We pride ourselves on our collaborative and diverse culture, recognized consistently as a Best Place to Work. Our workplace environment encourages teamwork and provides a supportive atmosphere for employees to thrive.
Compensation And Benefits
We offer a competitive compensation package that includes:
Comprehensive benefits, including company-paid short-term disability, enhanced 401(k) contributions, and affordable medical, dental, and vision coverage.
Generous paid time off (PTO), including flex days and holidays.
Potential for a hybrid work arrangement after six months, based on performance.
Opportunities for yearly merit increases and toll reimbursement.
Are you ready to contribute to a meaningful cause and make a real difference?
If you possess the compassion and determination to advocate for patients' needs, we invite you to apply! Please submit your resume along with a cover letter that outlines your relevant experience and your passion for patient advocacy.
Employment Type: Full-Time
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