Customer Success Manager - English & French Speaking
Description:
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains.
The companys AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs.
Intelligent controls enforce inventory procedures to help prevent future inventory spikes, while predictive capabilities optimize allocation and procurement needs.
The result is a data foundation you can trust to move quickly to innovate and support related Industry 4.0 initiatives.
Our Customer Success Manager needs to be passionate about understanding customers and finding solutions to real customer problems--get down to the why.
Customer empathy is paramount. Our team, customers, investors, and partners have a high bar for strong ROI and speed to value, the ideal candidate will be a tactical Customer Success Manager who excels at continuous discovery and agile delivery.
Requirements: Proficient in both English and French Languages 2-4 years of experience as a Software-as-a-Service (SaaS) customer success or customer support professional supporting Enterprise customers in a high-touch capacity is a MUST Familiarity with tools to analyze customer engagement trends and experience developing action plans based on those trend analyses Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams. Must be comfortable communicating with customers at all organizational levels, from individual contributors to executives Experience using tools to track customer requests and trouble tickets Strong technical analysis of data with SQL is desirable to help support and troubleshoot with customers Ability to adapt to fast-moving and changing environment as the team and our product grows Knowledge of and experience in Supply Chain or Inventory Management is preferred Experience in a fast-paced, startup environment is a plus
Benefits:
Excellent benefits, including leave policies
A competitive salary, equity and commission model
Learning from the best - passionate co-workers and a hands-on and engaged leadership team
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