Customer Care Specialist - 2nd Level Support
Company Description
Were the worlds leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
OVERVIEW:
We are looking for a 2nd level Customer Care Specialist to join our international Customer Support team.
The Customer Care Specialist will provide our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. Youll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships.
Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.
THE CHALLENGE:
Become an expert on Sportradars products and services
Communicate well and work closely together with multiple stakeholders and teams while advocating for best in class customer experiences
Quickly and efficiently respond to and resolve customer queries through chat, ticket system and email
Incorporate and share customer feedback to advocate for the customer
Escalate critical service and technical issues to the appropriate channel and take ownership
Take over support related projects, initiatives and their independent processing
Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support
YOUR PROFILE:
Ideal candidate will have previous experience in a similar role
High interest in and understanding of international B2B client support and communication
Very good English skills both written and oral
Ability to analyze and resolve complex issues
Technical background, experience with XML/HTML/JSON or similar.
Experience with Java, .Net or other programming languages is a big advantage
OUR OFFER:
The opportunity to work and develop within an inspiring and fast-growing company
Collaboration with friendly colleagues from all over the world
Modern international company structures and flat hierarchies
A highly motivated, award-winning and certified team
Education and training
Hybrid work environment
Team activities
Buckle up, hold on tight and get ready for an incredible adrenaline-rush throughout this exciting ride with us: #maketheteam and shape your future as well as ours!
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
Additional Information
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
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