Call Center Agent ON SITE AKRON, OHIO

About the position

The Customer Service Agent position at AnswerNet in Akron, Ohio, is a full-time role focused on providing exceptional customer support through managing inbound and outbound calls. The agent will be responsible for addressing customer needs, resolving complaints, and ensuring customer satisfaction while meeting sales targets and call handling quotas.

Responsibilities
• Manage large amounts of inbound calls and make consistent outbound calls.
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• Identify and assess customers' needs to achieve satisfaction.
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• Provide accurate, valid, and complete information by using the right methods/tools.
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• Meet personal/customer service team sales targets and call handling quotas.
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• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
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• Keep records of customer interactions, process customer accounts, and file documents.
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• Follow communication procedures, guidelines, and policies.
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• Take the extra mile to engage customers.

Requirements
• Proven customer support experience or experience as a client service representative.
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• Track record of over-achieving quota.
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• Strong phone contact handling skills and active listening.
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• Customer orientation and ability to adapt/respond to different types of characters.
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• Strong verbal, written, and interpersonal communication skills.
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• Ability to multitask, prioritize, and manage time effectively.
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• Proficient in typing.
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• Flexibility with scheduling and work hours.
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• At least 1 year of previous high-volume call center experience.
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• Experience working with an automatic dialer.
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• Must be computer literate.
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• Pleasant phone demeanor.
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• Experience in both Inbound and Outbound environments.

Nice-to-haves

Benefits
• Benefits available after 60 days for full-time employees.

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