Associate Banker- Bilingual (Mandarin)

About the position

The position involves providing exceptional customer service in a banking environment, assisting customers with various financial transactions including cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange. The role requires the documentation of large deposits over Currency Transaction Reports and the identification of fraudulent activities to prevent potential losses to the bank. It is essential to ensure that all financial transactions are completed accurately and efficiently while adhering to all policies, procedures, and regulatory requirements. Maintaining strong relationships with existing customers and cultivating new customer relationships is a key aspect of this role. Additionally, the position involves cross-selling and referring products such as wealth management and mortgages that align with customers' needs. A strong knowledge of digital resources and technologies is necessary to optimize clients' digital banking experience, and the candidate should be confident in educating clients on conducting banking transactions online, via mobile apps, and through self-service portals.

Responsibilities
• Assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange.
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• Document large deposits over Currency Transaction Reports.
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• Identify fraudulent activity to prevent potential loss to the bank.
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• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
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• Maintain strong relationships with existing customers and cultivate new customer relationships.
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• Cross-sell and refer products (wealth management, mortgage) that fit customers' needs.
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• Educate clients on conducting banking transactions online, via mobile app, and self-service portals.

Requirements
• High school diploma or general education degree (GED) required; Bachelor's degree highly preferred.
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• 1 year of recent customer service and cash handling experience.
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• 1 year of previous teller/new account experience in a banking institution preferred.
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• Ability to learn products, services, and procedures quickly and accurately.
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• Excellent customer service skills.
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• Strong attention to detail and time management skills.
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• Proficiency in Microsoft Word and Excel.

Nice-to-haves
• Flexibility to work on weekends when needed.

Benefits
• 401(k)
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• 401(k) matching
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• Dental insurance
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• Flexible spending account
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• Health insurance
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• Health savings account
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• Life insurance
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• Paid time off
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• Parental leave
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• Referral program
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• Tuition reimbursement
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• Vision insurance

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