Sr Consultant, Facilities
About the position
This position provides Workplace Services (WPS) support for all BCBSA employees, visitors, and vendors. It serves as the primary point of contact for building management, third-party service providers, and WPS staff for onsite event coordination. The role requires regular interaction with all levels of BCBSA employees to address space and building system issues in real-time, ensuring high-level customer service. The ability to manage multiple WPS projects concurrently and maintain strong relationship management skills is essential.
Responsibilities
Monitor building management against lease requirements for office and act as liaison between building management and employees.
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Coordinate with all WPS team members for on-site perspective regarding building management and outsourced service providers performance.
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Function as BCBSA WPS representative with regular meetings and coordination with building management to ensure awareness of any changes to building policies/procedures, access, and events.
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Procure and manage all WPS vendor resources to provide janitorial, repairs and maintenance services, furniture repair/maintenance, and leasehold improvement to the premises.
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Source and prepare vendor procurement requisitions and documentation; schedule and coordinate installation; oversee maintenance of attic stock material inventory and overall management of WPS internal and ancillary storage spaces.
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Regularly meet with Executives and Executive Assistants across departments/divisions to ensure all needs related to office space, systems, and WPS vendor are being performed at a high level.
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Ensure all WPS communications are accurate and up to date on BCBSA internal website, helpdesk email inbox, and Service Now Facilities management system.
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Provide representation of BCBSA WPS team for all onsite events and activities ensuring a high level of support and customer service.
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Function as secondary WPS Technology Administrator for the Security Access Control keycard system as well as Service Now WPS Maintenance System.
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Manage data entry and upgrades for WPS technology/systems and provide administration of Save-A-Space Reservation system management.
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Track and manage monthly operating expenses in coordination with WPS team members and prepare vendor proposals for forecasting/budgeting submissions to the Finance department.
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Review Facility Management invoices for services and/or goods received, accuracy, and prepare invoices for approval and payment.
Requirements
Associate Degree or equivalent experience.
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Minimum of five years of experience in office administration, facility, or property management.
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Experience with ServiceNow or similar workflow management tool.
Nice-to-haves
CFM (IFMA designation of Professional Facilities Manager) or FMA (BOMI equivalent of Professional Facilities Manager).
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Computer-Aided Facilities Management (CAFM) experience.
Benefits
Paid time off
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11 holidays
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Medical/dental/vision insurance
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Generous 401(k) matching
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Lifestyle spending account
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Annual bonus incentive pay
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