-Bilingual Property & Casualty Insurance Specialist - Fully Remote (Spanish-English) --
About the position
As a Bilingual Licensed Property & Casualty Insurance Agent at TTEC, you will play a crucial role in enhancing customer experiences by resolving complex inquiries and providing compassionate support. This remote position requires a strong commitment to customer service and the ability to communicate effectively in both Spanish and English. You will be part of a dynamic team dedicated to making a positive impact on customers' lives while enjoying a supportive work environment that fosters professional growth.
Responsibilities
Answer incoming communications from customers.
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Conduct research to provide answers for customers to resolve their issues.
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Upsell products or services to existing customers as needed.
Requirements
Active Property and Casualty license.
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6 months or more of customer service experience.
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Great written and verbal communication skills in Spanish and English.
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High school diploma or equivalent.
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Ability to recognize, apply, and explain product or service knowledge.
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Integrity to follow guidelines on maintaining members' privacy.
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Computer experience with high-speed internet (> 10 mbps).
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Smartphone or another device that runs iOS or Android for daily log-in.
Nice-to-haves
Experience in upselling products or services.
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Familiarity with customer relationship management (CRM) software.
Benefits
Base pay of $23 per hour plus performance bonus opportunities.
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Continuing education paid for by TTEC.
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Health and wellness incentives.
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PTO and tuition reimbursement.
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Supportive of career and professional development.
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