Customer Success (API + Hospitality experience must)
About The Role
Our client is a leading provider of innovative property management solutions designed for the hospitality and vacation rental industries. Their platform integrates cutting-edge hardware and software, offering keyless entry, automation tools, and seamless property management to enhance operational efficiency and guest experience.
Job Summary
Our client is seeking a proactive and client-focused Customer Success Manager with a strong background in SaaS, hospitality, or proptech industries. The ideal candidate will possess expertise in API integration, upselling, and cross-selling. They will act as a trusted advisor to clients, ensuring their success while identifying opportunities to expand the value of the companys offerings.
Key Responsibilities
Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships.
API Integration: Assist clients in seamlessly connecting and utilizing APIs for their property management needs.
Upselling and Cross-Selling: Identify and promote additional solutions to existing clients to enhance their operations.
Onboarding and Training: Guide clients through the onboarding process, ensuring they understand and maximize the platforms offerings.
Support Visits: Occasionally visit client locations to provide hands-on support, training, and relationship-building.
Feedback Loop: Collaborate with internal teams to provide client feedback and influence product development.
Qualifications
Minimum 2 years of professional experience, with at least 1 year in a SaaS environment.
Proven experience in API integration and technical troubleshooting.
Strong track record of upselling and cross-selling within a B2B environment.
Experience in the hospitality software, property technology, or similar industries.
Excellent interpersonal and communication skills with a client-first approach.
Willingness to travel occasionally to client locations.Preferred Skills:
Familiarity with property management software or IoT-based solutions.
Strong problem-solving skills and a knack for understanding client needs.
Compensation And Benefits
Commissions: Earn commissions on successful upsells and cross-sells.
401(k) Plan: Available after full-time conversion.
Health Benefits: Comprehensive health, dental, and vision insurance plans.
Other Perks: Access to wellness programs and professional development opportunities.
Skills: training,property management software,problem-solving,onboarding,b2b,integration,upselling,iot-based solutions,api,saas,api integration,client relationship management,communication skills,property management,hospitality,client engagement,cross-selling,technical troubleshooting,interpersonal skills
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