Online Order Support Agent - Work remote/ no experience needed
The House of Mercier is excited to announce an opening for the role of Online Order Support Agent! This fully remote position is perfect for individuals eager to embark on a customer service career with no prior experience required. You will be instrumental in ensuring a smooth and enjoyable shopping experience for our customers as they navigate their online orders.
Responsibilities
Provide exceptional support to customers regarding their online orders through various communication channels, including email and chat.
Assist customers in placing orders, tracking shipments, and answering any queries regarding our products.
Address customer concerns and complaints with empathy and professionalism, ensuring a positive resolution.
Document all customer interactions accurately to assist in continuous service improvement.
Collaborate with team members to promote a seamless customer experience across platforms.
Stay informed about our product offerings to effectively guide and educate customers.
No experience necessary; we provide training to help you succeed!
Proficiency in English is essential; knowledge of additional languages is an advantage.
Strong communication skills, both written and verbal.
A positive attitude and a dedication to customer satisfaction.
Ability to work independently in a remote environment.
Basic technological skills and comfort with online communication tools.
Interest in luxury goods and a willingness to learn more about our offerings.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
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