Remote Chat Agent (Entry-Level) at KeyGlee
Job Description
Job Summary...
We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
Respond to customer inquiries via live chat in a timely and professional manner
Resolve customer issues and concerns with empathy and understanding
Provide accurate information about products and services
Utilize problem-solving skills to troubleshoot and resolve issues
Collaborate with internal teams to resolve complex customer issues
Meet and exceed customer satisfaction and chat performance metrics
Requirements
0-2 years of customer service experience (chat experience a plus)
High school diploma or equivalent required
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and multitask
Basic knowledge of computer software and technology
Strong attention to detail and customer service skills
Preferred Qualifications
Experience with chat software and technology
Knowledge of customer service principles and practices
Certification in customer service (e.g., Certified Customer Service Representative)
Experience working in a call center or customer service environment
What We Offer
Competitive salary and benefits package
Comprehensive training and development programs
Opportunities for career growth and advancement
Flexible scheduling and remote work options
Recognition and rewards for outstanding performance
Available shifts and compensation: Available shifts all days except Sundays. Compensation is $20.00 - $54.00/hour.
About KeyGlee: KeyGlee is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.keyglee.com.
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