Customer Service Representative - Waste Management Careers Hiring
Company Overview: At Waste Management, we are proud to be a leader in providing essential waste collection and disposal services across the United States. With over 50 years in the industry, we are committed to sustainable solutions and delivering superior customer service. We are currently seeking passionate individuals to join our team as Customer Service Representatives.
Job Responsibilities:
Serve as the first point of contact for customers, addressing inquiries and resolving issues via phone, email, or online platforms.
Process service requests, manage customer complaints, and ensure timely resolution to enhance customer satisfaction.
Maintain accurate records of all customer interactions and transactions in our database.
Collaborate with other departments (dispatch, operations, etc.) to ensure smooth and efficient service delivery.
Educate customers on Waste Management services, pricing, and policies to provide clear and accurate information.
Assist with billing inquiries and troubleshooting to resolve payment or service-related questions.
Uphold company standards and values while delivering friendly, effective service to each customer.
Job Requirements:
High School diploma or equivalent (Associate's or Bachelor's degree preferred).
At least 1-2 years of customer service experience (call center or related environment preferred).
Strong communication skills, both written and verbal, with the ability to handle customer inquiries professionally.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
Ability to remain calm and effective in high-pressure situations.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Must be flexible with work hours, including occasional evenings or weekends if required.
Why Work With Us:
Competitive salary and benefits package.
Opportunities for career growth and advancement.
Training and development to help you succeed.
Health, dental, and vision insurance.
Paid time off (PTO) and paid holidays.
401(k) plan with company match.
Friendly, supportive, and inclusive work culture.
How to Apply: If you are ready to make a difference and help us deliver the highest standard of customer service, we encourage you to apply today. Send your resume and cover letter to [Insert Application Link or Email] or apply directly through our careers page.
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