Patient Support Specialist - Reside
Position: Patient Support Specialist - Must Reside in or Near Horsham, PA
Location: Horsham
Overview
Job Description
Are you an empathetic, customer-oriented person? Do you have experience with patients?
Kelly Connect needs you! Were seeking a Patient Support Specialist to work at a premier employer centrally located in Horsham, PA.
The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as a contact center with operating hours of 8AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Schedule/Compensation Details
Attractive hybrid work solution that offers the best of both worlds
Schedule falling between 8am-8pm ET M-F with an 8.5 hr workday
Competitive pay rate - $39
Why Should You Apply
Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
Excellent "foot in the door" opportunity with a Fortune 500 client
Responsibilities
Whats a typical day as a Patient Support Specialist? Youll be:
Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
Responding to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
Performing administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
Validating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
Entering and maintain accurate data and records into the patient management tool in compliance with the program requirements
Following all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
Capturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
Proactively working with patients/caregivers showing empathy and compassion throughout their treatment plan
Working to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
Performing other duties as assigned
Qualifications
This job might be an outstanding fit if you:
Have an Associates degree (B.S. or B.A. degree preferred)
Have a minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
Have excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
Have the ability to learn and work within IT platforms to document patient cases
Can effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
Are skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
Can demonstrate excellent care management and
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