Live Chat Support Representative - REMOTE

Job Description:

We are seeking a dedicated and personable Live Chat Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, delivering exceptional service and support through live chat channels. As a vital part of our customer service team, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services. Your ability to communicate effectively and empathetically will be essential as you engage with customers who may be experiencing challenges or seeking assistance. The ideal candidate will possess a passion for helping others, a keen attention to detail, and a strong ability to manage multiple chats simultaneously in a fast-paced environment. You will also need to be adept at problem-solving and capable of using various support tools and software. Your contributions will help foster positive relationships with our customers, enhance their experience with our brand, and ultimately drive customer satisfaction. If you thrive in a digital communication environment and enjoy assisting customers in finding solutions, this position offers the opportunity to develop your career while playing a crucial role in our organization.

Responsibilities
• Provide timely and accurate responses to customer inquiries via live chat.
• Assist customers with troubleshooting and resolving product or service issues.
• Educate customers about product features, services, and company policies.
• Document customer interactions and maintain detailed records of communication.
• Collaborate with other departments to escalate and resolve complex issues when necessary.
• Monitor and manage multiple customer chats simultaneously with a focus on efficiency and quality.
• Gather customer feedback to identify trends and suggest improvements to enhance the customer experience.

Requirements
• Proven experience in customer service or support, preferably in a live chat environment.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to empathize with customers and maintain a positive attitude.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer support tools and live chat software.
• Ability to work independently and manage time effectively in a remote or office setting.
• Flexibility to work various shifts, including evenings and weekends, based on business needs.

PAY RATE: $19.90 - $32.91 Hourly

Experience and Skills:
• Proven experience in customer service or support, preferably in a live chat environment.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to empathize with customers and maintain a positive attitude.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer support tools and live chat software.
• Ability to work independently and manage time effectively in a remote or office setting.
• Flexibility to work various shifts, including evenings and weekends, based on business needs.

Job Benefits:

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays

From: South Center Printing Inc

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